Lead Customer Service Representative

14

Boise, ID, US
Base: $16.00ph doe; bonus/equity: + tips; benefits...
1+ year customer service experience
Ability to lift 40 lbs regularly
Evening weekend holiday availability
The role involves leading a team of Customer Service Representatives while managing front desk operations at a pet care center

Job Summary

  • The role involves leading a team of Customer Service Representatives while managing front desk operations at a pet care center.
  • Candidates must be available to work evenings, weekends, and holidays as pets do not take days off.
  • Benefits include telehealth services, 401k matching, and pet insurance starting at $16.00 per hour plus tips.

Matching Summary

The role involves leading a team of Customer Service Representatives while managing front desk operations at a pet care center.

Salary

Base: $16.00/hour DOE; Bonus/Equity: Plus tips; Benefits: Telehealth, 401k, Pet Insurance

Skills & Requirements

Must-have

  • 1+ year customer service experience
  • Ability to lift 40 lbs regularly
  • Evening weekend holiday availability
  • High school diploma or equivalent
  • Experience training new employees

Nice-to-have

  • Passion for pets and animal welfare
  • Cool under pressure in chaotic environments
  • Strong empathy for clients and pets
  • Retail or hospitality background preferred

Key Requirements

  • High school diploma required
  • Minimum 1 year customer service experience
  • Must be able to lift 40 lbs
  • Availability for evenings, weekends, and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter