Cross Technology Service Delivery Field Support Engineer (l1)

NTT DATA

Gurgaon, India
Fully remote
First-line technical support
Incident management
Client interaction
The Cross Technology Service Delivery Field Support Engineer (L1) is an entry level engineering role responsible for providing professional first-line technical support. This role aims to ensure all requests and incidents result in zero missed Service Level Agreement (SLA) conditions. NTT DATA embraces diversity and inclusion, providing a workplace where you can grow, belong, and thrive

Job Summary

  • The Cross Technology Service Delivery Field Support Engineer (L1) is an entry level engineering role responsible for providing professional first-line technical support. This role aims to ensure all requests and incidents result in zero missed Service Level Agreement (SLA) conditions. NTT DATA embraces diversity and inclusion, providing a workplace where you can grow, belong, and thrive.

Matching Summary

The Cross Technology Service Delivery Field Support Engineer (L1) is an entry level engineering role responsible for providing professional first-line technical support. This role aims to ensure all requests and incidents result in zero missed Service Level Agreement (SLA) conditions. NTT DATA embraces diversity and inclusion, providing a workplace where you can grow, belong, and thrive.

Skills & Requirements

Must-have

  • First-line technical support
  • Incident management
  • Client interaction

Nice-to-have

  • Positive client experience
  • Adaptability to change
  • Effective communication skills

Key Requirements

  • Bachelor's degree in Information Technology
  • Entry level experience in technical support
  • Associate level certification in Data Centre technologies

Work Rights

Not specified

Tailored Resume

Cover Letter