Customer Service Representative Supervisor

Ampmvet

Acton, MA, USA
Base: $19-$22ph; bonus/equity: + performance-based...
Not specified (likely onsite based on job description).
Client interaction management
Staff scheduling and supervision
Performance issue resolution
Ampmvet is seeking a Client Service Representative Supervisor for their Great Road Veterinary Hospital in Acton, MA. The ideal candidate will possess strong leadership and customer service skills, with a minimum of three years of experience in veterinary or relevant medical settings

Job Summary

  • As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
  • Key responsibilities that distinguish the Supervisor include managing staff schedules, ensuring the appropriateness of practice schedules, assist with hiring and training new employees, addressing performance issues, auditing end-of-day procedures, updating training materials, and maintaining a focus on exceptional customer service across the team.
  • We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Matching Summary

Match Score: 85

Ampmvet is seeking a Client Service Representative Supervisor for their Great Road Veterinary Hospital in Acton, MA. The ideal candidate will possess strong leadership and customer service skills, with a minimum of three years of experience in veterinary or relevant medical settings.

Salary

Base: $19-$22/hour; Bonus/Equity: additional performance-based bonuses; Benefits: Health, dental, vision, life insurance, mental health resources, 401(k) with company match, CE allowance, employee pet discounts

Skills & Requirements

Must-have

  • client interaction management
  • staff scheduling and supervision
  • performance issue resolution
  • training material updates
  • customer service excellence
  • patient care focus

Nice-to-have

  • motivated and energetic
  • compassionate and supportive
  • foster professional growth
  • team-oriented workplace culture

Key Requirements

  • minimum of three years of relevant experience
  • one year of veterinary medicine experience
  • one year of leadership experience (preferred)
  • High school diploma

Work Rights

Not specified

Tailored Resume

Cover Letter