Mitratech is seeking a Tier II Technical Support Engineer in India to provide second-line support to customers, partners, and consultants, focusing on resolving software issues and enhancing customer experience. The ideal candidate should have a strong technical background, particularly in enterprise software applications, SQL, and Java/J2EE, along with excellent communication and problem-solving skills
Job Summary
The role provides second-line support to customers, partners, and consultants to rapidly resolve software issues.
Candidates will collaborate with a global team of skilled engineers and developers to address complex technical challenges.
The position requires creating knowledge-base articles to expand self-help tools for both customers and internal teams.
Matching Summary
Match Score: 85
Mitratech is seeking a Tier II Technical Support Engineer in India to provide second-line support to customers, partners, and consultants, focusing on resolving software issues and enhancing customer experience. The ideal candidate should have a strong technical background, particularly in enterprise software applications, SQL, and Java/J2EE, along with excellent communication and problem-solving skills.
Skills & Requirements
Must-have
2+ years enterprise software experience
SQL query writing required
Java/J2EE application experience
Nice-to-have
Application server tuning expertise
Relational database experience preferred
Business Intelligence technology knowledge
Strong problem-solving skills
Excellent communication abilities
Key Requirements
Bachelor or Master of Science in Computer Science/Engineering
Experience with Windows and/or Unix operating systems