The Customer Support Engineer (CSE) will serve as the GE Vernova Gas Power Engineering technology steward and critical customer fronting face for the Installed Base (IB) related to Gas Power assets in Europe
Job Summary
The Customer Support Engineer (CSE) will serve as the GE Vernova Gas Power Engineering technology steward and critical customer fronting face for the Installed Base (IB) related to Gas Power assets in Europe.
The CSE will drive safe and reliable operations of the customer assets with minimal technical risk by interfacing with both customer, GEV projects, service ITR representatives and the wider engineering community.
The talent is expected to drive outage productivity, create extra work opportunities and improve performance for our Gas Power assets in Europe, and will be measured on customer experience, customer feedback, fleet reliability and growth.
Matching Summary
The Customer Support Engineer (CSE) will serve as the GE Vernova Gas Power Engineering technology steward and critical customer fronting face for the Installed Base (IB) related to Gas Power assets in Europe.
Skills & Requirements
Must-have
Gas Power assets technical support
Customer issue resolution
Fleet reliability and availability
New unit commissioning support
Technical problem analysis and resolution
Nice-to-have
Customer voice and challenge status-quo
Proactive stakeholder communication
Lean transformation leadership
Anticipate customer needs
Key Requirements
Bachelor or Master of Science in Mechanical, Aerospace or Electrical Engineering
Relevant experience in Gas Power Energy Sector
Experience with Power Plant engineering, field service, customer support, or O&M