Client Engagement Ops Analyst - Regulatory Risk Management

Kraken

Brazil
Fully remote
Regulatory risk management experience
Bankruptcy and collections case handling
Data privacy framework knowledge (gdpr/ccpa)
Kraken is seeking a Client Engagement Ops Analyst for their Regulatory Risk Management team, which handles sensitive client matters involving regulatory inquiries and compliance. The role is fully remote and requires strong written communication skills and experience in legal operations or compliance within regulated environments

Job Summary

  • The Regulatory Risk Management team serves as the frontline for the company's most sensitive and legally complex client matters.
  • This role requires managing a portfolio of regulatory cases from intake through resolution while collaborating closely with Legal and Compliance teams.
  • Kraken is a fully remote company committed to industry-leading security and world-class client support across its crypto products.

Matching Summary

Match Score: 85

Kraken is seeking a Client Engagement Ops Analyst for their Regulatory Risk Management team, which handles sensitive client matters involving regulatory inquiries and compliance. The role is fully remote and requires strong written communication skills and experience in legal operations or compliance within regulated environments.

Skills & Requirements

Must-have

  • Regulatory risk management experience
  • Bankruptcy and collections case handling
  • Data privacy framework knowledge (GDPR/CCPA)
  • Zendesk and Jira proficiency
  • Strong written communication skills

Nice-to-have

  • Experience with AI-assisted workflow tools
  • Familiarity with Chapter 7/13 bankruptcy proceedings
  • Prior collaboration with Legal or Compliance teams
  • Knowledge of FDCPA and FCRA frameworks

Key Requirements

  • Experience in financial services or fintech regulatory roles
  • Sound judgment in ambiguous or sensitive situations
  • Ability to manage high volume of complex cases

Work Rights

Not specified

Tailored Resume

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