Vip Support Coordinator - Full Time (call Center Lv)

Caesars Entertainment Main

Las Vegas, NV, United States
Reservation booking and modification
Offer verification and cross-selling
Guest information and assistance
Casino Customer Service Coordinators provide information and assistance to valued guests and Casino Marketing Teams, projecting a warm and helpful image while assisting with reservation needs

Job Summary

  • Casino Customer Service Coordinators provide information and assistance to valued guests and Casino Marketing Teams, projecting a warm and helpful image while assisting with reservation needs.
  • Responsibilities include managing reservations for various guest tiers across multiple property services, verifying offers, booking, modifying, canceling, and cross-selling.
  • The role requires maintaining high sales and service skills, adhering to department standards, and demonstrating excellent interpersonal and communication skills.

Matching Summary

Casino Customer Service Coordinators provide information and assistance to valued guests and Casino Marketing Teams, projecting a warm and helpful image while assisting with reservation needs.

Skills & Requirements

Must-have

  • Reservation booking and modification
  • Offer verification and cross-selling
  • Guest information and assistance
  • Handle incoming transactions promptly
  • Maintain department standards

Nice-to-have

  • Warm, gracious, and helpful image
  • Enthusiastic service delivery
  • Team building and problem solving
  • Calmly handle multiple guest situations

Key Requirements

  • High School Diploma or equivalent
  • 1-year Customer Service or Sales experience
  • Stable work history
  • Computer literate
  • Must be 21-years of age or older

Work Rights

Not specified

Tailored Resume

Cover Letter