Base: $107,000 - $160,400 usd (san francisco); bas...
Fully remote
3+ years csm experience in saas
2+ years change management practices
Salesforce and gainsight proficiency
This role serves as a trusted advisor to enterprise customers, ensuring they achieve maximum value from Workday Adaptive Planning solutions
Job Summary
This role serves as a trusted advisor to enterprise customers, ensuring they achieve maximum value from Workday Adaptive Planning solutions.
The successful candidate will manage 50-60 accounts totaling over $5M ARR while driving adoption, retention, and revenue growth through strategic renewals.
Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with a culture rooted in integrity and empathy.
Matching Summary
This role serves as a trusted advisor to enterprise customers, ensuring they achieve maximum value from Workday Adaptive Planning solutions.
Salary
Base: $107,000 - $160,400 USD (San Francisco); Base: $90,300 - $160,400 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants
Skills & Requirements
Must-have
3+ years CSM experience in SaaS
2+ years change management practices
Salesforce and Gainsight proficiency
Executive relationship building skills
Renewal negotiation and contract management
Strategic account planning expertise
Nice-to-have
Experience in EPM or financial ERP space
Pricing strategy and critical thinking
Ability to manage ambiguity in complex environments
Trusted advisor executive presence
Collaboration across Sales and Product teams
Key Requirements
Bachelor's degree or equivalent work experience
3+ years of CSM experience supporting SaaS
2+ years experience with Salesforce and Gainsight
Proven ability to negotiate contracts and manage renewals