Enterprise Customer Success Manager

Flip

Marina del Rey, CA, United States
On-site
Enterprise customer success management
B2b software cs leadership
Customer relationship building
Make Flip the most impactful tool in the tech stack for our customers, i.e. deliver business impact through our product, identify the problems they’re looking to solve, configure our product to optimize performance, and collaborate with our product team to constantly raise the roof

Job Summary

  • Make Flip the most impactful tool in the tech stack for our customers, i.e. deliver business impact through our product, identify the problems they’re looking to solve, configure our product to optimize performance, and collaborate with our product team to constantly raise the roof.
  • Be our customers’ favorite vendor to work with - build authentic, trust-based relationships where every interaction leaves clients feeling heard, supported, and excited about what’s possible.
  • Many on our team would tell you this is their favorite place they’ve ever worked, and the hardest they’ve ever worked.

Matching Summary

Make Flip the most impactful tool in the tech stack for our customers, i.e. deliver business impact through our product, identify the problems they’re looking to solve, configure our product to optimize performance, and collaborate with our product team to constantly raise the roof.

Skills & Requirements

Must-have

  • Enterprise Customer Success Management
  • B2B software CS leadership
  • Customer relationship building
  • Product configuration and troubleshooting
  • Data storytelling for ROI
  • Cross-functional collaboration

Nice-to-have

  • High aptitude and work ethic
  • Positive attitude in difficult situations
  • Creative persistence
  • Startup growth experience

Key Requirements

  • +5 years of experience leading CS
  • Startup experience scaling CS
  • Strong communication skills
  • Player-coach for team development

Work Rights

Not specified

Tailored Resume

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