Director Of Product, Customer Experience

Art of Problem Solving

San Diego, California, United States
Base: $170k-$210k; bonus: variable year-end bonus;...
On-site
End-to-end customer journey ownership
Cross-functional leadership experience
Product strategy and roadmap execution
This role leads the evolution of the end-to-end customer journey from discovery through enrollment and ongoing engagement for families

Job Summary

  • This role leads the evolution of the end-to-end customer journey from discovery through enrollment and ongoing engagement for families.
  • The Director will coach a team of product managers while partnering closely with design, engineering, and operations teams.
  • Benefits include a hybrid work schedule, medical/dental/vision plans, 401(k) matching, and a relocation bonus for qualified candidates.

Matching Summary

This role leads the evolution of the end-to-end customer journey from discovery through enrollment and ongoing engagement for families.

Salary

Base: $170k-$210k; Bonus: Variable year-end bonus; Benefits: Medical, Dental, Vision, 401(k) match

Skills & Requirements

Must-have

  • End-to-end customer journey ownership
  • Cross-functional leadership experience
  • Product strategy and roadmap execution
  • Team coaching and development skills
  • Data-informed decision making

Nice-to-have

  • CRM and marketing technology familiarity
  • Deep alignment with education mission
  • Systems thinking in complex workflows
  • Interest in developing problem solvers

Key Requirements

  • Proven product leadership experience
  • Experience leading product managers
  • Legal authorization to work in US

Work Rights

Must be legally authorized to work in the US

Tailored Resume

Cover Letter