Director, Global Customer Success Service Provider

Kentik

Remote
Base: $200,000 - $230,000 ote; bonus/equity: stock...
Remote
Global retention strategy
Executive relationship management
Value realization at scale
Develop and execute a comprehensive success strategy to drive Gross and Net Revenue Retention across the global Service Provider portfolio

Job Summary

  • Develop and execute a comprehensive success strategy to drive Gross and Net Revenue Retention across the global Service Provider portfolio.
  • Create, build, and foster a sense of high-performance culture across a globally distributed team.
  • Partner with the Sales organization to identify and cultivate expansion opportunities, leveraging "Market Intelligence" to grow the Kentik footprint within existing accounts.

Matching Summary

Develop and execute a comprehensive success strategy to drive Gross and Net Revenue Retention across the global Service Provider portfolio.

Salary

Base: $200,000 - $230,000 OTE; Bonus/Equity: Stock options; Benefits: Health, vision, dental premiums paid, HRA, paid family/medical leave, open PTO, wellness day, 10 holidays, 401(k), home office reimbursement

Skills & Requirements

Must-have

  • Global retention strategy
  • Executive relationship management
  • Value realization at scale
  • Proactive risk mitigation
  • Strategic growth and expansion
  • Voice of the Service Provider

Nice-to-have

  • High-performance culture
  • Network intelligence platform
  • Modern infrastructure teams
  • Trusted advisors to network engineers

Key Requirements

  • 5+ years in senior-level client-facing leadership
  • SaaS or Networking industry experience
  • Understanding of Service Provider landscape
  • Experience managing global, remote-first teams
  • Experience defining customer lifecycles
  • Ability to articulate complex technical value
  • Proficiency in using data for customer insights
  • Willingness to travel globally up to 30%

Work Rights

Not specified

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