Ref100030s_2026246181 - Service Desk - 0 To 6 Months - Pune - Wfo
WNS Global Services (Australia) Pty Ltd
Pune, India
On-site
Advanced it service desk support
Escalated ticket resolution
Fault analysis capability
WNS Global Services is seeking a Service Desk Analyst for their Pune location, requiring candidates to provide advanced IT support for business applications and infrastructure. The role demands strong problem-solving skills and the ability to manage complex incidents while supporting junior analysts
Job Summary
The role provides advanced IT service desk support for complex incidents across business applications and infrastructure.
Candidates are expected to handle escalated tickets, perform deep problem analysis, and drive issues through to resolution.
The position requires strong communication skills and the ability to work independently on complex incidents while supporting junior analysts.
Matching Summary
Match Score: 85
WNS Global Services is seeking a Service Desk Analyst for their Pune location, requiring candidates to provide advanced IT support for business applications and infrastructure. The role demands strong problem-solving skills and the ability to manage complex incidents while supporting junior analysts.