Customer Service Advisor - Digital Intake Shaw 2026

Concentrix

Mandaluyong City, Philippines
Customer service support
Routine problem resolution
Inbound/outbound calls
This position provides customer service support and resolution of routine problems regarding client's product or services

Job Summary

  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and participate in activities designed to improve customer satisfaction and business performance.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures and maintain basic knowledge of client products and/or services.

Matching Summary

This position provides customer service support and resolution of routine problems regarding client's product or services.

Skills & Requirements

Must-have

  • customer service support
  • routine problem resolution
  • inbound/outbound calls
  • internet customer interaction
  • basic product knowledge

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • attention to detail
  • team player
  • patience in customer contact

Key Requirements

  • High school diploma
  • 3-6 months relevant experience preferred
  • Strong computer navigation skills
  • Ability to communicate effectively
  • Dependable
  • Skilled in multi-tasking
  • Tolerance for repetitive work

Work Rights

Not specified

Tailored Resume

Cover Letter