Lead Veterinary Customer Service Representative

Tyler Veterinary Center

Wakefield, RI, United States
Base: $22-$25ph; bonus/equity: not specified; bene...
On-site
Exceptional client service
Veterinary terminology knowledge
Veterinary software competency
Tyler Veterinary Center is seeking a Lead Veterinary Customer Service Representative in Wakefield, RI, to oversee the reception team and enhance client service. The role requires a minimum of two years of veterinary reception or customer service experience, with an emphasis on leadership and communication skills

Job Summary

  • Lead, support, and mentor the reception team to ensure smooth daily operations.
  • Provide exceptional client service through in-person interactions, phone calls, emails, and online communication.
  • Handle escalated client concerns with professionalism and empathy.

Matching Summary

Match Score: 85

Tyler Veterinary Center is seeking a Lead Veterinary Customer Service Representative in Wakefield, RI, to oversee the reception team and enhance client service. The role requires a minimum of two years of veterinary reception or customer service experience, with an emphasis on leadership and communication skills.

Salary

Base: $22-$25/hr; Bonus/Equity: Not specified; Benefits: Health, dental, and vision benefits, Paid time off and holiday pay

Skills & Requirements

Must-have

  • Exceptional client service
  • Veterinary terminology knowledge
  • Veterinary software competency
  • Team leadership and support

Nice-to-have

  • Compassionate and patient demeanor
  • Comfortable working with pets
  • Handle emotional situations

Key Requirements

  • 2+ years veterinary reception or customer service experience
  • Leadership experience strongly preferred
  • Knowledge of veterinary terminology
  • Competency with veterinary software systems
  • Demonstrated ability to lead, inspire, and support a team

Work Rights

Not specified

Tailored Resume

Cover Letter