Technical Support Engineer

Twilio

Ireland
Not specified; not specified; competitive pyy, gen...
Remote
2+ years technical support experience
Api familiarity required
Zendesk and jira proficiency
This position is needed to resolve technical issues for customers, ensure timely responses to support tickets, and maintain high standards of customer satisfaction

Job Summary

  • This position is needed to resolve technical issues for customers, ensure timely responses to support tickets, and maintain high standards of customer satisfaction.
  • You will work in a high-volume environment where your problem-solving abilities and collaborative spirit will play a vital role in reducing ticket backlogs.
  • Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, and a retirement savings program.

Matching Summary

This position is needed to resolve technical issues for customers, ensure timely responses to support tickets, and maintain high standards of customer satisfaction.

Salary

Not specified; Not specified; Competitive pay, generous time off, parental leave, healthcare, retirement savings

Skills & Requirements

Must-have

  • 2+ years technical support experience
  • API familiarity required
  • Zendesk and Jira proficiency
  • High-volume ticket management
  • Non-standard on-call rotation availability

Nice-to-have

  • Experience with communications platforms
  • Remote or distributed team experience
  • Looker and ServiceNow knowledge
  • Multilingual abilities preferred
  • Payment processor tool experience

Key Requirements

  • 2+ years experience in technical support
  • Ability to work weekends and holidays
  • Strong written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter