Not specified (assumed on-site or hybrid based on the nature of the role).
Technical support via phone and web-case
Strong analytical and troubleshooting skills
Fluency in english written and spoken
Swift Verify, a leading provider of secure financial messaging services, is seeking a Technical Support Engineer to provide customer support, troubleshoot technical issues, and contribute to product improvement projects. The ideal candidate will possess strong analytical skills, a customer-service mindset, and a willingness to work in a multicultural environment
Job Summary
We are the world’s leading provider of secure financial messaging services supporting a global community of more than 12,000 banks and financial institutions.
Key responsibilities include providing support through phone and web-case, resolving technical problems, generating knowledge articles, and participating in service and product improvement projects.
We offer a diverse and inclusive environment where everyone’s voice counts and encourage applicants to apply even if they do not meet every single qualification.
Matching Summary
Match Score: 85
Swift Verify, a leading provider of secure financial messaging services, is seeking a Technical Support Engineer to provide customer support, troubleshoot technical issues, and contribute to product improvement projects. The ideal candidate will possess strong analytical skills, a customer-service mindset, and a willingness to work in a multicultural environment.
Skills & Requirements
Must-have
Technical support via phone and web-case
Strong analytical and troubleshooting skills
Fluency in English written and spoken
Shift rotation covering APAC/EMEA/US time zones
Customer-service mindset
Knowledge of Operating Systems Windows or Linux
Beginner knowledge in Networking protocols TCP/IP
Nice-to-have
Experience in Financial Services and Banking systems
Familiarity with Swift Interfaces and products
Technical certifications in related fields
Ability to work independently and under stress
Team player in multicultural environment
Flexible and open-minded attitude
Desire to learn and progress
Key Requirements
Experience in technical customer support operations
Foundational knowledge in Operating Systems Windows or Linux
Beginner knowledge in Networking protocols TCP/IP
Ability to work independently and stress resistant
Technical certifications or proven skills in Swift products and services preferred