The Connect and Assure Specialist position at nbn involves providing comprehensive technical case management for business customer orders and incidents to enhance customer experience with nbn services. The role requires strong telecommunications knowledge and operational experience, with an emphasis on stakeholder engagement and communication
Job Summary
The role involves managing communications across stakeholders to diagnose and resolve issues for nbn's Business Customers.
Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC.
The position offers flexible working arrangements, equal employment opportunities, and a commitment to an inclusive workplace culture.
Matching Summary
Match Score: 85
The Connect and Assure Specialist position at nbn involves providing comprehensive technical case management for business customer orders and incidents to enhance customer experience with nbn services. The role requires strong telecommunications knowledge and operational experience, with an emphasis on stakeholder engagement and communication.
Skills & Requirements
Must-have
Technical knowledge of FTTN/B, FTTC, FTTP, HFC
Tier 2 troubleshooting capability
Case or account management experience
Stakeholder engagement skills
Shift rotation availability
Nice-to-have
Customer empathy and communication skills
Organisational skills
Sound decision-making abilities
Continuous improvement mindset
Key Requirements
Full working rights in Australia required
Permanent full-time position with rostered shifts
Experience supporting business customers in operational environments