Gn - Song - Service - Amazon Connect Platforms - Manager
Accenture
Delhi, India
Aws contact center
Amazon connect flows
Aws lambda and lex bots
Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation
Job Summary
Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation.
Lead and manage proposals in response to client requests / RFPs across multiple market units to ensure a continuous pipeline of opportunities / projects.
Grow the practice and business by engaging in hiring across platforms, along with nurturing, upskilling existing team.
Matching Summary
Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation.
Skills & Requirements
Must-have
AWS contact center
Amazon Connect flows
AWS Lambda and Lex bots
Amazon Connect Contact Center
large-scale business transformation
Nice-to-have
Pinpoint, Transcribe, Comprehend
responsible business integration
inclusive and collaborative environment
Key Requirements
Minimum 10 year(s) of experience
MBA from a Tier 1 or Tier 2 institute
Minimum 8 years of experience in delivering SaaS/PaaS projects