Aftermarket Project Manager

KT Pacer

Cedar Rapids, IA, United States
Not specified (assumed on-site based on location context).
5 years customer service or service repair experience
Mechanical electrical and hydraulic aptitude
Solidworks part print creation skills
KT Pacer is seeking an Aftermarket Project Manager to develop and implement processes for customer support following initial sales. The role requires a blend of technical skills and customer service experience, with a focus on continuous improvement and collaboration with various stakeholders

Job Summary

  • The role blends technical support and engineering principles to support customers and internal stakeholders in service and repair departments.
  • Candidates will create standard operating procedures for technicians and lead end-of-life cycle management with engineering and supply chain teams.
  • The position requires developing tools for large-scale quotes, creating spare parts lists, and supporting field issues with technical problem-solving.

Matching Summary

Match Score: 85

KT Pacer is seeking an Aftermarket Project Manager to develop and implement processes for customer support following initial sales. The role requires a blend of technical skills and customer service experience, with a focus on continuous improvement and collaboration with various stakeholders.

Skills & Requirements

Must-have

  • 5 years customer service or service repair experience
  • Mechanical electrical and hydraulic aptitude
  • SolidWorks part print creation skills
  • Standard operating procedure development
  • Warranty request review and disposition

Nice-to-have

  • Strong desire to drive continuous improvement
  • Ability to develop customer distributor relationships
  • Excellent verbal and written communication skills
  • High degree of attention to detail
  • Proficiency in Microsoft Excel Word and Outlook

Key Requirements

  • High School Diploma required
  • Engineering or Technology four-year degree preferred
  • At least 5 years of experience in Customer Service or Service & Repair

Work Rights

Not specified

Tailored Resume

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