Patient Portal Representative

Callowayhealth

Base: $21.85 - $32.80; bonus/equity: not specified...
Fully remote
High volume call center environment
Customer service and follow up skills
Respond to customer needs
Answers inbound messages and calls, responding to customer needs in a high volume call center environment to service and retain customers

Job Summary

  • Answers inbound messages and calls, responding to customer needs in a high volume call center environment to service and retain customers.
  • Investigates and responds to all phone and/or written inquiries from patients/proxies and physician offices, making calls to outside sources for additional information.
  • Advocate Health offers a comprehensive suite of Total Rewards, including competitive compensation, generous retirement offerings, and programs that invest in your career development.

Matching Summary

Answers inbound messages and calls, responding to customer needs in a high volume call center environment to service and retain customers.

Salary

Base: $21.85 - $32.80; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • High volume call center environment
  • Customer service and follow up skills
  • Respond to customer needs
  • Resolve customer issues
  • Work with multiple computer systems
  • HIPAA patient change requests

Nice-to-have

  • Ability to work independently and as a team
  • Adaptable to change
  • Work under pressure
  • Empathy and rapport building

Key Requirements

  • High School Graduate
  • 2 years customer service experience
  • Release of information experience
  • Health information records experience
  • Healthcare environment experience

Work Rights

Not specified

Tailored Resume

Cover Letter