It Help Desk Analyst

Glencore

Highly competitive mining industry salary; annual ...
3+ years helpdesk experience
Ticketing system proficiency
Device setup and administration
The Service Desk Analyst plays a key role in supporting business operations by providing efficient first-line and routine second-line technical support across endpoints and applications

Job Summary

  • The Service Desk Analyst plays a key role in supporting business operations by providing efficient first-line and routine second-line technical support across endpoints and applications.
  • Responsibilities include managing the support phone queue, provisioning hardware, handling user access requests, and maintaining knowledge base articles and runbooks.
  • Glencore offers a highly competitive mining industry salary, an annual short-term performance bonus, and 5 weeks of annual leave per year.

Matching Summary

The Service Desk Analyst plays a key role in supporting business operations by providing efficient first-line and routine second-line technical support across endpoints and applications.

Salary

Highly competitive mining industry salary; Annual short-term performance bonus; 5 weeks annual leave

Skills & Requirements

Must-have

  • 3+ years helpdesk experience
  • Ticketing system proficiency
  • Device setup and administration
  • Account and access management
  • Strong verbal communication skills

Nice-to-have

  • Customer-focused professional
  • Proactive approach to service delivery
  • Willingness to travel to sites
  • Attention to detail in documentation

Key Requirements

  • Certificate, Diploma, or Degree in IT
  • 3+ years in helpdesk or desktop support
  • ITIL Foundation certification (desirable)
  • Familiarity with MECM and MDM (desirable)

Work Rights

Not specified

Tailored Resume

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