Customer Order Management & Logistics Support Specialist

Kimberly-Clark

Krakow, Poland
Hybrid (minimum 1 day per week in the office)
Sap r/3
End-to-end order-to-delivery process
Customer service liaison
Kimberly-Clark is seeking a Customer Order Management & Logistics Support Specialist in Krakow, Poland, to enhance customer satisfaction and optimize order management processes. The ideal candidate will have experience in customer service within the supply chain sector, proficiency in SAP and MS Office, and strong communication skills in English and Spanish

Job Summary

  • You will serve as the primary liaison for key customers, ensuring seamless execution of the end-to-end order-to-delivery (OTD) process.
  • You will champion a culture of continuous improvement by identifying inefficiencies, leading cross-functional initiatives, and implementing best practices that enhance service delivery and reduce waste.
  • This role offers a hybrid work arrangement with a minimum of 1 day per week from the office, along with a yearly bonus, holiday allowance, and additional leave for special occasions.

Matching Summary

Match Score: 85

Kimberly-Clark is seeking a Customer Order Management & Logistics Support Specialist in Krakow, Poland, to enhance customer satisfaction and optimize order management processes. The ideal candidate will have experience in customer service within the supply chain sector, proficiency in SAP and MS Office, and strong communication skills in English and Spanish.

Skills & Requirements

Must-have

  • SAP R/3
  • end-to-end order-to-delivery process
  • customer service liaison
  • continuous improvement initiatives
  • customer-specific KPIs
  • Fluent in English & Spanish (CEF-C1)

Nice-to-have

  • problem-solver
  • connector
  • driving continuous improvement
  • thrives on creating order from complexity
  • Portuguese proficiency

Key Requirements

  • Proven experience in customer-facing roles
  • Experience in Order Management, Customer Service, or Supply Chain
  • Experience in FMCG or B2B sectors
  • Proficient in MS Office (Excel)
  • Experience with SAP and SNC systems
  • Experience with Salesforce
  • Excellent time management and prioritization skills
  • Ability to work independently
  • High attention to detail and analytical mindset
  • Strong relationship management and communication skills
  • Effective team player
  • Adaptable and responsive to change
  • Fluent in English and Spanish (CEF-C1 level)

Work Rights

Authorized to work in Poland

Tailored Resume

Cover Letter