Assistant Manager - Process Training - Hyderabad, India - Ref100861m_2026248393 - Excellent Communication, Training
WNS Global Services (Australia) Pty Ltd
Hyderabad, India
On-site
Excellent communication skills
Training manual adherence
Client target delivery
The role involves delivering comprehensive training to new hires and exiting staff members while adhering to established training manuals and standards
Job Summary
The role involves delivering comprehensive training to new hires and exiting staff members while adhering to established training manuals and standards.
Candidates will be responsible for evaluating the post-training performance of agents during the On-the-Job Training period to inform future batches.
The position requires active participation in client reviews and sharing SME intelligence to drive continuous process betterment.
Matching Summary
The role involves delivering comprehensive training to new hires and exiting staff members while adhering to established training manuals and standards.