Assistant Cs Manager

KION GROUP AG

Songpa, South Korea
Customer order processing
Customer inquiry support
Service request resolution
Communicate with customers regarding order status, quotations, order changes, confirmations, questions, and concerns

Job Summary

  • Communicate with customers regarding order status, quotations, order changes, confirmations, questions, and concerns.
  • Investigate and ensure resolution of customer service requests and develop service agreements, maintaining accurate documentation.
  • This role offers career development, competitive compensation and benefits, pay transparency, and global opportunities.

Matching Summary

Communicate with customers regarding order status, quotations, order changes, confirmations, questions, and concerns.

Skills & Requirements

Must-have

  • Customer order processing
  • Customer inquiry support
  • Service request resolution
  • Documentation of customer communications
  • Communication with overseas departments

Nice-to-have

  • Ethical behavior and punctuality
  • Professional verbal and written communication
  • Willingness to learn new software

Key Requirements

  • 3-5 years customer service experience
  • Familiarity with customer service technology solutions
  • Experience with Automation system
  • Professional communication skills
  • Experience with MS Office suites

Work Rights

Not specified

Tailored Resume

Cover Letter