Customer Relations Manager

Meat & Rice Co.

Dammam, Saudi Arabia
On-site
5+ years customer service experience
Develop customer service strategies
Lead and mentor customer service teams
Meat & Rice Co. is seeking a Customer Relations Manager for their Dammam location, focusing on enhancing customer service operations and driving customer satisfaction. The ideal candidate will have over five years of experience in customer service, strong leadership capabilities, and excellent communication skills

Job Summary

  • The role involves overseeing and enhancing customer service operations to ensure exceptional experiences for a Saudi-based culinary brand.
  • Candidates will lead a team of representatives, develop training programs, and establish key performance indicators for service delivery.
  • The position requires analyzing customer data to identify trends and collaborating with cross-functional teams to resolve complex issues.

Matching Summary

Match Score: 85

Meat & Rice Co. is seeking a Customer Relations Manager for their Dammam location, focusing on enhancing customer service operations and driving customer satisfaction. The ideal candidate will have over five years of experience in customer service, strong leadership capabilities, and excellent communication skills.

Skills & Requirements

Must-have

  • 5+ years customer service experience
  • Develop customer service strategies
  • Lead and mentor customer service teams
  • Analyze customer feedback data
  • Resolve complex customer escalations

Nice-to-have

  • Fluency in Arabic language skills
  • Customer service certifications
  • Fast-paced multicultural environment
  • Strong problem-solving abilities
  • Excellent communication skills

Key Requirements

  • 5+ years of experience in customer service
  • Proven track record of strategy implementation
  • Leadership and team motivation abilities
  • Fluency in English required

Work Rights

Not specified

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