Customer Support Specialist

RouteGenie A

Buffalo, NY, United States
Base: $19.00 - $24.00 ph; bonus/equity: not specif...
On-site
Technical support for saas platforms
Help desk ticketing system experience
Customer relationship management tools
RouteGenie is a modern software platform that streamlines medical transportation operations to improve service and reduce costs

Job Summary

  • RouteGenie is a modern software platform that streamlines medical transportation operations to improve service and reduce costs.
  • This role involves resolving complex technical support tickets, enhancing system functionality, and providing expert user guidance.
  • The company offers medical, dental, vision insurance, paid time off, 401(k) with match, professional development, and a collaborative culture.

Matching Summary

RouteGenie is a modern software platform that streamlines medical transportation operations to improve service and reduce costs.

Salary

Base: $19.00 - $24.00 per hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision insurance; PTO; 401(k) with company match

Skills & Requirements

Must-have

  • Technical support for SaaS platforms
  • Help desk ticketing system experience
  • Customer Relationship Management tools
  • Troubleshooting enterprise business systems
  • Documentation and knowledge base creation
  • System configuration and maintenance

Nice-to-have

  • Experience in logistics or routing software
  • Strong organizational skills
  • Collaborative team environment
  • Process automation skills
  • Excellent verbal and written communication

Key Requirements

  • Experience supporting SaaS platforms
  • Experience with CRM and ticketing tools
  • Bachelor’s degree or equivalent experience
  • Ability to manage high-volume ticket queues

Work Rights

Not specified

Tailored Resume

Cover Letter