Customer Success Manager - Mid-market - Fitness & Wellbeing

Xplor Technologies

Remote, US
Base: $80,000 to $95,000; bonus/equity: may be eli...
Remote
Customer success management
Saas account growth
Mid-market client portfolio
Manage a portfolio of 25-40 mid-market accounts, focusing on retention, churn prevention, and growth opportunities, executing the full sales cycle for renewals, upsells, and value-added services

Job Summary

  • Manage a portfolio of 25-40 mid-market accounts, focusing on retention, churn prevention, and growth opportunities, executing the full sales cycle for renewals, upsells, and value-added services.
  • Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executives, driving product adoption to achieve gross-and-net retention revenue targets.
  • This is a 100% remote position available to candidates located in the U.S., excluding Hawaii and Alaska, with a base salary range of $80,000 to $95,000 and eligibility for a quarterly bonus.

Matching Summary

Manage a portfolio of 25-40 mid-market accounts, focusing on retention, churn prevention, and growth opportunities, executing the full sales cycle for renewals, upsells, and value-added services.

Salary

Base: $80,000 to $95,000; Bonus/Equity: May be eligible for a quarterly bonus; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer Success Management
  • SaaS account growth
  • Mid-market client portfolio
  • Product adoption and retention
  • Sales cycle execution for renewals
  • Cross-functional collaboration

Nice-to-have

  • Curious and empathetic mindset
  • Motivated by meaningful work
  • Positive outlook and adaptable
  • Big picture thinkers and doers
  • Thrive in evolving environments

Key Requirements

  • 4-6 years Account Management or Customer Success experience
  • Experience growing existing book of business
  • Experience managing strategic and growing accounts
  • Negotiating contract terms and pricing objections
  • Proficient with CRM and Microsoft Office Suite
  • Experience in fitness industry preferred

Work Rights

Legally authorized to work in the US

Tailored Resume

Cover Letter