Banking Customer Service Representative (on-site)

Concentrix

Arnold, MO, United States
Base: $17ph; bonus/equity: incentives based on per...
Inbound and outbound calls
Resolving routine inquiries
Debit/credit card servicing
The Banking Customer Service Representative engages with customers through inbound and outbound calls and/or online channels, resolving routine inquiries and issues related to client products and services

Job Summary

  • The Banking Customer Service Representative engages with customers through inbound and outbound calls and/or online channels, resolving routine inquiries and issues related to client products and services.
  • This role offers career growth potential with approximately 80% of managers and leaders promoted from within, supported by free learning and leadership development programs.
  • Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, and paid training days, with an option for DailyPay enrollment.

Matching Summary

The Banking Customer Service Representative engages with customers through inbound and outbound calls and/or online channels, resolving routine inquiries and issues related to client products and services.

Salary

Base: $17/hr; Bonus/Equity: Incentives based on performance; Benefits: Medical, dental, vision, EAP, 401(k), PTO, holidays

Skills & Requirements

Must-have

  • Inbound and outbound calls
  • Resolving routine inquiries
  • Debit/Credit Card servicing
  • Fraud claim follow-up
  • Maintain broad product knowledge
  • Use call tracking database

Nice-to-have

  • People-first culture
  • Inclusive culture
  • Sense of belonging
  • Game-changers
  • Diversity and inclusion programs
  • Health and wellness programs

Key Requirements

  • Minimum 6 months customer service experience
  • High school diploma or equivalent
  • Must be at least 18 years of age
  • Must reside in the United States

Work Rights

Must be legally authorized to work in the United States

Tailored Resume

Cover Letter