**
Manulife Wealth Inc is seeking a Director Compliance and Designated Complaints Officer to lead the Complaints & Regulatory Investigations team. The successful candidate will be responsible for managing client complaints, conducting investigations, ensuring compliance with regulatory requirements, and communicating effectively with clients and regulators.
**
Job Summary
The Designated Complaints Officer will manage the Complaints & Regulatory Investigations team to ensure adherence to CIRO and legislative requirements.
This role requires leading complex, confidential investigations into advisor misconduct and providing timely reporting to senior management and regulators.
Manulife offers a hybrid work arrangement with competitive compensation ranging from $125,100.00 to $175,100.00 CAD plus comprehensive benefits.
Matching Summary
Match Score: 75
**
Manulife Wealth Inc is seeking a Director Compliance and Designated Complaints Officer to lead the Complaints & Regulatory Investigations team. The successful candidate will be responsible for managing client complaints, conducting investigations, ensuring compliance with regulatory requirements, and communicating effectively with clients and regulators.
**
Salary
Base: $125,100.00 - $175,100.00 CAD; Bonus/Equity: Incentive programs tied to performance; Benefits: Health, dental, pension, paid time off
Skills & Requirements
Must-have
CIRO dealer experience required
Lead investigations of advisor misconduct
Knowledge of Ontario Securities Act
Manage regulatory inquiries from CIRO OSC
Direct reports to CCO
Nice-to-have
Growth mindset for new opportunities
Bilingual English and French skills
Experience with insurance distribution complaints
Branch review participation experience
Key Requirements
Minimum five years industry experience
Three years direct complaint/investigation experience