Customer Support Manager (m/w/d) Marine Applications Emea
Rolls-Royce Power Systems
Germany
Key account management
Technical point of contact
International customer support
You will be responsible for key account management as the technical point of contact for all service-related issues, acting as the interface to the customer and coordinating internal and external stakeholders
Job Summary
You will be responsible for key account management as the technical point of contact for all service-related issues, acting as the interface to the customer and coordinating internal and external stakeholders.
The role involves supporting and advising international marine key customers, fleet operators, shipyards, and the service network on technical, quality, and organizational matters.
Rolls-Royce Power Systems offers fair working conditions through collective bargaining, a company health insurance, extensive health management, attractive company pension, and mobility support.
Matching Summary
You will be responsible for key account management as the technical point of contact for all service-related issues, acting as the interface to the customer and coordinating internal and external stakeholders.
Skills & Requirements
Must-have
Key Account Management
Technical point of contact
International customer support
Service concept development
Field service management
Product improvement initiatives
Nice-to-have
Intercultural competence
Strategic thinking
Team player
Flexibility
Senior management interaction
Key Requirements
Degree in Mechanical Engineering, Industrial Engineering, or comparable qualification
Several years of professional experience in service/customer service