The Telesales Retention Team Leader is responsible for managing the daily operations of the Retention team, driving customer retention performance while ensuring a positive customer experience
Job Summary
The Telesales Retention Team Leader is responsible for managing the daily operations of the Retention team, driving customer retention performance while ensuring a positive customer experience.
The role focuses on leading and coaching the team to achieve key targets, including reducing attrition and improving conversion rates, while ensuring compliance, quality control, and operational discipline.
Ensure full compliance with UOB policies, including Code of Conduct, Secure Workplace, Information Security, AML, and internal controls.
Matching Summary
The Telesales Retention Team Leader is responsible for managing the daily operations of the Retention team, driving customer retention performance while ensuring a positive customer experience.
Skills & Requirements
Must-have
customer retention performance
reduce attrition
improve conversion rates
sales performance management
telesales processes
Nice-to-have
customer-centric mindset
service excellence
structured and disciplined approach
proactive and accountable
Key Requirements
College degree or higher
4-6 years’ experience in Sales or Customer Service
Prior experience within financial services required