The BRIM Solution Maintenance Specialist is accountable for the technical aspects of maintenance (support and operations) activities in SAP BRIM components
Job Summary
The BRIM Solution Maintenance Specialist is accountable for the technical aspects of maintenance (support and operations) activities in SAP BRIM components.
This role involves managing technical incident and problem management, focusing on root cause analysis to reduce tickets and improve service efficiency.
The specialist will proactively work with suppliers and programs/projects teams to ensure technical soundness and readiness for support after deployments.
Matching Summary
The BRIM Solution Maintenance Specialist is accountable for the technical aspects of maintenance (support and operations) activities in SAP BRIM components.
Skills & Requirements
Must-have
SAP BRIM component support
technical monitoring and operations
incident and problem management
root cause analysis
SAP integrations experience
Nice-to-have
service improvement initiatives
automation opportunities
ITIL best practices
supplier technical oversight
Key Requirements
7+ years SAP consulting or industry experience
SAP Billing Revenue Innovation Management (BRIM) / Hybris Billing experience
Convergent Charging (CC), Convergent Invoicing (CI), or Subscription Order Management (SOM) experience