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The Connect and Assure Specialist role at nbn involves overseeing the end-to-end management of business customer orders and incidents to ensure a positive customer experience. The ideal candidate should possess technical knowledge of telecommunications and strong communication skills, contributing to a team dedicated to building Australia's digital infrastructure.
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Job Summary
The role involves end-to-end ownership of business customer orders and incidents to ensure efficient outcomes and a strong customer experience.
Candidates must possess solid technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
nbn offers equal employment opportunities, great training, flexible working arrangements, and 18 weeks of paid parental leave.
Matching Summary
Match Score: 75
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The Connect and Assure Specialist role at nbn involves overseeing the end-to-end management of business customer orders and incidents to ensure a positive customer experience. The ideal candidate should possess technical knowledge of telecommunications and strong communication skills, contributing to a team dedicated to building Australia's digital infrastructure.
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Skills & Requirements
Must-have
Tier 2 troubleshooting capability
FTTN/B FTTC FTTP HFC technical knowledge
Business customer operational support experience
Nice-to-have
Strong stakeholder engagement skills
Customer empathy and communication
Continuous process improvement mindset
Key Requirements
Full working rights in Australia required
Experience supporting business customers in operational environments