Regulatory Correspondence Specialist Iii

Shelter Lending Services LLC

5+ years mortgage servicing experience
Handle qualified written requests
Knowledge of respa tila fcra regulations
The role is accountable for handling Qualified Written Requests and disputes submitted to regulatory agencies while ensuring prompt responses

Job Summary

  • The role is accountable for handling Qualified Written Requests and disputes submitted to regulatory agencies while ensuring prompt responses.
  • Employees must identify root causes of complaints and direct internal business owners to implement corrective action plans.
  • The company offers a comprehensive benefits package including medical insurance, 401(k) matching, and paid volunteer time off.

Matching Summary

Match Score: 75

The role is accountable for handling Qualified Written Requests and disputes submitted to regulatory agencies while ensuring prompt responses.

Skills & Requirements

Must-have

  • 5+ years mortgage servicing experience
  • Handle Qualified Written Requests
  • Knowledge of RESPA TILA FCRA regulations
  • Root cause analysis and corrective action
  • Direct communication with regulatory agencies

Nice-to-have

  • Experience in late-stage collections
  • High quality scores above 95%
  • Mentoring junior team members
  • Subject matter expertise in advocacy classes
  • Strong negotiation skills

Key Requirements

  • High school diploma required; Bachelor's preferred
  • Minimum 5 years of mortgage servicing experience
  • Demonstrated productivity of 12 resolutions per day average

Work Rights

Not specified

Tailored Resume

Cover Letter