As a Digital Application Support Specialist, you'll own incident response, manage enhancements, and provide smart 1st & 2nd tier support to ensure our digital ecosystem runs flawlessly
Job Summary
As a Digital Application Support Specialist, you'll own incident response, manage enhancements, and provide smart 1st & 2nd tier support to ensure our digital ecosystem runs flawlessly.
Lead the Charge: Act as the key expert for resolving complex technical issues across our digital platforms, including Web, Mobile, AI, and Data Analytics.
Own the Solution: Drive the entire incident lifecycle—from initial diagnosis and root cause analysis to implementing long-term preventative fixes, ensuring all issues are resolved within SLA.
Matching Summary
As a Digital Application Support Specialist, you'll own incident response, manage enhancements, and provide smart 1st & 2nd tier support to ensure our digital ecosystem runs flawlessly.
Skills & Requirements
Must-have
incident response
1st & 2nd tier support
digital platforms
SQL database inquiry
production environment monitoring
stakeholder communication
Nice-to-have
AI concepts application
flexible and creative
learning oriented
goal-oriented
team unity
Key Requirements
Bachelor’s degree in IT, computer science, engineering