Patient Service Rep (psr)

Advocate Health

Libertyville, IL, US
Base: $19.80 - $29.70 ph; bonus/equity: not specif...
High school diploma or equivalent
One to two years customer service experience
Experience handling difficult callers
The role provides efficient, high-quality service to patients arriving for appointments or contacting the office via phone

Job Summary

  • The role provides efficient, high-quality service to patients arriving for appointments or contacting the office via phone.
  • Employees are responsible for accurate patient registration, scheduling, billing information entry, and maintaining medical records confidentiality.
  • Advocate Health offers a comprehensive suite of benefits including health insurance, retirement plans, and paid time off.

Matching Summary

The role provides efficient, high-quality service to patients arriving for appointments or contacting the office via phone.

Salary

Base: $19.80 - $29.70 per hour; Bonus/Equity: Not specified; Benefits: Comprehensive suite including health, dental, vision, retirement, and PTO

Skills & Requirements

Must-have

  • High school diploma or equivalent
  • One to two years customer service experience
  • Experience handling difficult callers
  • CRT/PC experience in customer service
  • Ability to lift up to 35 pounds

Nice-to-have

  • Working knowledge of eClinicalWorks system
  • Strong communication skills
  • Problem-solving for billing issues

Key Requirements

  • High school diploma or equivalent
  • 1-2 years related customer service experience
  • Experience with difficult customers

Work Rights

Not specified

Tailored Resume

Cover Letter