Customer Success Manager

Rialtas

Swindon, United Kingdom
Hybrid
Customer retention and growth strategy
Upsell and cross-sell opportunities
Kpi and performance targets
Own and drive the customer success strategy to strengthen relationships with our existing customers, focusing on top named strategic customers

Job Summary

  • Own and drive the customer success strategy to strengthen relationships with our existing customers, focusing on top named strategic customers.
  • Identify and execute opportunities for upselling, cross-selling, and increasing customer lifetime value, while delivering on KPIs for customer success and B2B sales functions.
  • Harris offer an extremely competitive UK employee benefits programme, including 5 Personal Days leave entitlement over and above the standard 25 days holiday and bank holidays, and an annual Lifestyle Reward amounting £325 per annum/pro rata.

Matching Summary

Own and drive the customer success strategy to strengthen relationships with our existing customers, focusing on top named strategic customers.

Skills & Requirements

Must-have

  • Customer retention and growth strategy
  • Upsell and cross-sell opportunities
  • KPI and performance targets
  • CRM platforms and analytics tools
  • Customer Account plans

Nice-to-have

  • Commercially astute
  • Strategic thinking and execution
  • Data-driven problem solving
  • Collaborative and adaptable

Key Requirements

  • Proven experience as Customer Success Manager
  • Experience in software or B2B environment
  • Own transport and valid driving licence

Work Rights

Not specified

Tailored Resume

Cover Letter