The Key Account Specialist performs a variety of account management and coordination activities to ensure all customer contracts are administered to meet customers' needs and expectations
Job Summary
The Key Account Specialist performs a variety of account management and coordination activities to ensure all customer contracts are administered to meet customers' needs and expectations.
This position is 100% remote and requires managing commercial aspects of the contract, including profit maintenance and business development opportunities.
The role involves achieving client retention targets and receiving high customer satisfaction survey results by providing excellent customer service.
Matching Summary
The Key Account Specialist performs a variety of account management and coordination activities to ensure all customer contracts are administered to meet customers' needs and expectations.
Salary
Base: $25.00 - $29.00 USD hourly; Bonus/Equity: Not specified; Benefits: Medical, dental, vision insurance, life insurance, employee assistance programs, 401(k) with company match, paid-time off, family leave
Skills & Requirements
Must-have
Primary point of contact for selected clients
Monitor and manage contract performance
Manage commercial aspects of the contract
Liaison between personnel and client
Achieve client retention targets
Promote company image and integrity
Drive business development opportunities
Nice-to-have
Support Business Assurance sectors
Continuous improvement of service delivery
Collaborate with sales team
Work with sales during negotiations
Key Requirements
Associate degree or equivalent experience
3+ years customer care or administrative experience