Customer Support Analyst - Compensation

rosefestival.fr

Warsaw, Poland
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
Fully remote
Saas software support experience
Customer support for enterprise software
Compensation case management
The Workday Customer Support Team is passionate about customer service, innovation and excellence, providing business-critical solutions worldwide

Job Summary

  • The Workday Customer Support Team is passionate about customer service, innovation and excellence, providing business-critical solutions worldwide.
  • The company promotes flexible work schedules, career development, work-life balance, and equal opportunities for all employees.
  • This role involves handling a queue of Compensation cases, collaborating with multiple teams, and maintaining knowledge of new functionality and compliance changes.

Matching Summary

The Workday Customer Support Team is passionate about customer service, innovation and excellence, providing business-critical solutions worldwide.

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • SaaS software support experience
  • Customer support for enterprise software
  • Compensation case management
  • Cross-team collaboration
  • 24x7 regional shift coverage
  • Troubleshooting and problem solving

Nice-to-have

  • Creative approach to work
  • Passion for customer service
  • Work-life balance and wellbeing focus
  • Resilience under pressure
  • Knowledge Centered Service contribution

Key Requirements

  • 3+ years SaaS software support
  • 5+ years senior technical support experience
  • Experience with HRIS background
  • Ability to support Compensation or Benefits solutions
  • Experience managing case queues
  • Ability to work under tight deadlines
  • Poland work location for salary applicability

Work Rights

Not specified

Tailored Resume

Cover Letter