Customer Services Executive - 12 Months Fixed Term

Johnson Matthey

Royston, United Kingdom
**
Excellent customer service delivery
Processing customer orders and quotations
Managing customer complaints
** Johnson Matthey is seeking a Customer Service Executive for a 12-month fixed-term contract in Royston, UK. The role focuses on delivering excellent customer service, processing orders, and managing customer complaints while working collaboratively with internal teams. **

Job Summary

  • As the Customer Service Executive, you’ll contribute to JM’s mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future.
  • Process customer orders and requests (PGMS Services) or quotations (PGMS Products) in accordance with customers’ requirements and established systems and procedures to ensure that the correct services/goods are delivered to our customers within promised timescales.
  • We are also supportive of hybrid and flexible working and where applicable, offer life, medical and other benefits that support our employees’ financial and physical wellbeing.

Matching Summary

Match Score: 75

** Johnson Matthey is seeking a Customer Service Executive for a 12-month fixed-term contract in Royston, UK. The role focuses on delivering excellent customer service, processing orders, and managing customer complaints while working collaboratively with internal teams. **

Skills & Requirements

Must-have

  • Excellent customer service delivery
  • Processing customer orders and quotations
  • Managing customer complaints
  • Collaborative relationship building
  • Proficiency in Microsoft Office Excel

Nice-to-have

  • Voice of the customer internally
  • Supporting sales activities
  • Ensuring data integrity

Key Requirements

  • Experience in a customer service environment
  • Knowledge of sales systems
  • High levels of numeracy and attention to detail
  • Ability to learn new systems and processes

Work Rights

Not specified

Tailored Resume

Cover Letter