Helpdesk Support Specialist

TNS (Transaction Network Services)

Fully remote
24/7 operations service desk experience
Experience with ticketing systems
Ability to query sql databases
TNS is looking for a motivated and customer-oriented Helpdesk Support Specialist

Job Summary

  • TNS is looking for a motivated and customer-oriented Helpdesk Support Specialist.
  • You will provide first line support for TNS's product portfolios.
  • Join a talented team that values personal growth and professional development.

Matching Summary

TNS is looking for a motivated and customer-oriented Helpdesk Support Specialist.

Skills & Requirements

Must-have

  • 24/7 Operations Service Desk experience
  • Experience with ticketing systems
  • Ability to query SQL databases
  • Strong communication skills
  • Analytical approach to fault-finding

Nice-to-have

  • Experience in the Payments industry
  • ITIL certification
  • Knowledge of monitoring systems

Key Requirements

  • Previous experience in technical support role
  • Ability to work under pressure
  • Flexible approach to work

Work Rights

Not specified

Tailored Resume

Cover Letter