Base: $41.10 - $61.65; bonus/equity: not specified...
Quality improvement principles
Project management
Lean and six sigma
Leads the implementation of all service quality activities and communications developed by the system Service Quality Department and acts as a liaison between the system Service Quality Department and designated site(s)
Job Summary
Leads the implementation of all service quality activities and communications developed by the system Service Quality Department and acts as a liaison between the system Service Quality Department and designated site(s).
Collaborates with site leaders to organize, implement and lead patient advisory councils and other patient forums and partnerships.
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.
Matching Summary
Leads the implementation of all service quality activities and communications developed by the system Service Quality Department and acts as a liaison between the system Service Quality Department and designated site(s).
Salary
Base: $41.10 - $61.65; Bonus/Equity: Not specified; Benefits: Benefits Eligible
Skills & Requirements
Must-have
quality improvement principles
project management
Lean and Six Sigma
patient and family-centered care
operational process solving skills
Nice-to-have
multi-cultural diversity
diplomatic communication
create momentum around goals
mentor strong interdisciplinary teams
Key Requirements
7 years of experience in patient/customer relations
Bachelor's Degree in Business or related field
No Licensure, Registration and/or Certification Required