Group Manager, Customer Engineering (technical Support)

Adobe

San Jose, California, United States
Base: $129,500 - $256,450 annually; california spe...
12-15 years enterprise software experience
6-8+ years people management experience
Bachelor's degree or equivalent experience
Join Adobe as a Group Manager to lead a dedicated team of Support Managers in delivering flawless customer service

Job Summary

  • Join Adobe as a Group Manager to lead a dedicated team of Support Managers in delivering flawless customer service.
  • The role requires managing complex customer support functions, setting quarterly goals, and fostering a positive, inclusive culture.
  • Candidates must demonstrate proven ability to influence customers and internal partners while driving operational improvements and reducing blocking issue risks.

Matching Summary

Join Adobe as a Group Manager to lead a dedicated team of Support Managers in delivering flawless customer service.

Salary

Base: $129,500 - $256,450 annually; California specific: $177,100 - $256,450; Short-term incentives via Annual Incentive Plan (AIP) and potential equity awards

Skills & Requirements

Must-have

  • 12-15 years enterprise software experience
  • 6-8+ years people management experience
  • Bachelor's degree or equivalent experience
  • Manage Senior Managers and Managers
  • Drive CSAT, ASAT, and ARD metrics

Nice-to-have

  • Adobe Experience Platform knowledge
  • AEM experience preferred
  • Strong executive communication skills
  • Inclusive culture building
  • Cross-functional collaboration

Key Requirements

  • 12-15 years in fast-paced enterprise software
  • 6-8+ years of people management experience
  • Bachelor's degree required
  • Experience with SaaS platforms

Work Rights

Not specified

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