Field Manager, Field Services

Ricoh

Champaign, IL, United States
Not specified; not specified; benefits include med...
On-site
Valid driver's license required
6 years related experience minimum
75% time spent in field reviewing work
The Field Manager, Field Services position at Ricoh in Champaign, IL, entails leading and managing a team of service technicians to ensure high-quality, timely, and cost-effective service delivery. The role emphasizes customer satisfaction and includes responsibilities such as performance management, training, and resource organization

Job Summary

  • The role requires leading a team of service technicians to deliver timely, cost-effective, and quality product service to end users.
  • Candidates must spend a minimum of 75% of their time in the field reviewing technician work habits and customer interactions.
  • Ricoh offers comprehensive benefits including medical insurance, 401K retirement savings, and tuition assistance programs.

Matching Summary

Match Score: 85

The Field Manager, Field Services position at Ricoh in Champaign, IL, entails leading and managing a team of service technicians to ensure high-quality, timely, and cost-effective service delivery. The role emphasizes customer satisfaction and includes responsibilities such as performance management, training, and resource organization.

Salary

Not specified; Not specified; Benefits include medical, dental, life, disability insurance, 401K, HSA, FSA, vacation, and holidays

Skills & Requirements

Must-have

  • Valid Driver's License required
  • 6 years related experience minimum
  • 75% time spent in field reviewing work
  • Parts consumption and expense management
  • Performance appraisal preparation

Nice-to-have

  • Associate degree or college courses
  • Strong interpersonal communication skills
  • Territory management expertise
  • Customer relations skill development
  • Analytical ability for statistical data

Key Requirements

  • Minimum 6 years of related experience
  • Current valid Driver's Licence
  • Associate degree or college level courses
  • Meeting company driving certification standards

Work Rights

Not specified

Tailored Resume

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