Customer Advocate I

HCSC

Springfield, IL, United States
Base: $17.75 - $28.39; bonus/equity: annual incent...
Respond to telephone inquiries
Respond to written inquiries
Conduct research
At HCSC, employees are the cornerstone of our business and the foundation to our success, empowered with curated development plans that foster growth and promote rewarding, fulfilling careers

Job Summary

  • At HCSC, employees are the cornerstone of our business and the foundation to our success, empowered with curated development plans that foster growth and promote rewarding, fulfilling careers.
  • This position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner.
  • At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work, including health and wellness benefits, 401(k) savings plan, pension plan, paid time off, and tuition reimbursement.

Matching Summary

At HCSC, employees are the cornerstone of our business and the foundation to our success, empowered with curated development plans that foster growth and promote rewarding, fulfilling careers.

Salary

Base: $17.75 - $28.39; Bonus/Equity: annual incentive bonus plan; Benefits: robust total rewards package

Skills & Requirements

Must-have

  • Respond to telephone inquiries
  • Respond to written inquiries
  • Conduct research
  • Data entry and typing experience

Nice-to-have

  • Learn quickly and adapt to change
  • Knowledge of medical terminology
  • Experience with various lines of business

Key Requirements

  • High school diploma OR GED
  • 6 months customer service experience
  • 6 months office environment experience
  • Interpersonal, verbal, and written communication skills
  • Analytical and organizational skills
  • Independent decision making skills
  • Ability to sit for long periods

Work Rights

Not specified

Tailored Resume

Cover Letter