Problem Management Service Analyst-consultant - Remote

Allstate

Base: 0.00 - 0.00 annually; bonus/equity: not spec...
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Problem management service analyst
Servicenow for problem and incident
Enterprise problem investigations
** Allstate is seeking a Problem Management Service Analyst to join their global Service Operations team remotely. The role focuses on leading investigations into major incidents, driving root cause analysis, and improving product reliability through collaboration with engineering teams. **

Job Summary

  • You will lead enterprise-wide problem investigations driven by major incidents and proactive analysis, with a strong focus on identifying true root causes and enabling sustainable improvements to product reliability and resilience.
  • Success in this role is measured by the quality of problem investigations, reduction in repeat incidents, and the extent to which learning drives measurable improvements in product availability.
  • The role provides exposure to enterprise level reliability challenges and close collaboration with senior engineering teams, supporting development into senior problem, reliability, or service leadership roles.

Matching Summary

Match Score: 75

** Allstate is seeking a Problem Management Service Analyst to join their global Service Operations team remotely. The role focuses on leading investigations into major incidents, driving root cause analysis, and improving product reliability through collaboration with engineering teams. **

Salary

Base: 0.00 - 0.00 annually; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Problem Management Service Analyst
  • ServiceNow for Problem and Incident
  • enterprise problem investigations
  • identify true root causes
  • reduce repeat incidents
  • analyze availability data

Nice-to-have

  • observability monitoring telemetry data
  • reliability resilience practices
  • Agile DevOps product centric delivery
  • influence automated service restoration

Key Requirements

  • Minimum 2 years' experience
  • Permanent work authorization for the USA
  • No sponsorship offered

Work Rights

Permanent work authorization for the USA

Tailored Resume

Cover Letter