Call Centre Agent

Chubb

Nottingham, United Kingdom
Base: £30,534.50 py including shift allowance; bon...
Fully remote
Shift working including nights
Handling inbound and outbound calls
Monitoring cctv and intruder alarms
Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland

Job Summary

  • Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland.
  • You will assist with monitoring and responding to CCTV and intruder alarms, contacting customers and emergency services as appropriate.
  • The role offers a salary of £30,534.50 per annum including shift allowance, enhanced overtime rates, 23 days holiday, and various employee benefits including pension, life assurance, and wellbeing resources.

Matching Summary

Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland.

Salary

Base: £30,534.50 per annum including shift allowance; Bonus/Equity: Not specified; Benefits: Enhanced overtime rates, 23 day holiday (rising to 24 after 5 years), free onsite parking, pension scheme, life assurance, employee referral scheme, health and wellbeing resources

Skills & Requirements

Must-have

  • Shift working including nights
  • Handling inbound and outbound calls
  • Monitoring CCTV and intruder alarms
  • Strong communication skills
  • Customer service experience
  • Strong IT skills
  • Working in fast paced environment

Nice-to-have

  • Calm under pressure
  • Attention to detail
  • Team player
  • Work on own initiative
  • Passion for customer service

Key Requirements

  • SIA badge advantageous but not essential
  • Previous customer service experience
  • Commitment to shift work including nights

Work Rights

Not specified

Tailored Resume

Cover Letter