Regional Service Field Operation Manager

KONE Belgique & Luxembourg

Fully remote
Technical helpdesk and site support
Remote and on-site technical support
Product development support
Provide remote or on-site technical support for installation and maintenance issues, ensuring ride comfort and customer specification requirements are met

Job Summary

  • Provide remote or on-site technical support for installation and maintenance issues, ensuring ride comfort and customer specification requirements are met.
  • Train local trainers and employees, co-operate with global and local training centres, and create quality reports to identify and address issues requiring corrective actions.
  • Co-ordinate field support team activities, set appropriate KPIs, and ensure quick response and corrective action time for technical inquiries and training requests.

Matching Summary

Provide remote or on-site technical support for installation and maintenance issues, ensuring ride comfort and customer specification requirements are met.

Skills & Requirements

Must-have

  • Technical helpdesk and site support
  • Remote and on-site technical support
  • Product development support
  • Maintenance method development
  • Service and troubleshooting tools
  • Quality reporting and corrective actions
  • Safety procedures and guidelines
  • Co-ordinate field support team activities
  • Set and report team KPIs

Nice-to-have

  • Innovative and collaborative culture
  • Employee engagement focus
  • Sustainability integral part of culture
  • Ethical business practices
  • Co-workers trust and respect
  • Good performance recognized
  • Career and personal goals support
  • Healthy and balanced life

Key Requirements

  • Experience in technical field support management
  • Knowledge of KONE safety requirements
  • Ability to lead and develop a team

Work Rights

Not specified

Tailored Resume

Cover Letter