Sr Business Process Analyst - Support Knowledge And Ai

Workday

Fully remote
Analyze knowledge usage and trends
Integrate knowledge management system
Map and analyze support processes
Workday is seeking a Sr Business Process Analyst to enhance their knowledge management and global support operations. The ideal candidate will possess strong analytical skills and experience with process improvement methodologies, particularly in a customer support context

Job Summary

  • We’re seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
  • This adaptive, agile self-starter will develop a deep understanding of Support’s business priorities and day-to-day operations, collaborate closely with cross-functional teams across Support and other Workday groups, and leverage data, knowledge frameworks, and emerging AI technologies to deliver recommendations aligned with business goals and drive meaningful, measurable change.
  • Our approach enables our teams to deepen connections, maintain a strong community, and do their best work, allowing you to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together.

Matching Summary

Match Score: 85

Workday is seeking a Sr Business Process Analyst to enhance their knowledge management and global support operations. The ideal candidate will possess strong analytical skills and experience with process improvement methodologies, particularly in a customer support context.

Skills & Requirements

Must-have

  • Analyze knowledge usage and trends
  • Integrate knowledge management system
  • Map and analyze support processes
  • Process documentation and SOPs
  • AI/ML concepts
  • Data analysis with Tableau
  • Support technologies troubleshooting

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Continuous learning

Key Requirements

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools/processes
  • Experience with AI chatbot/automated systems
  • 2+ years SQL and data visualization
  • Bachelor's degree or equivalent experience

Work Rights

Not specified

Tailored Resume

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