Customer Contact Center Representative - 11:30am-8:00pm Shift

Macatawa Bank

Rosemont, IL, United States
Base: $19.00 - $20.00ph; bonus/equity: annual bonu...
Hybrid
Customer service via telephone
Electronic customer communication
Fast-paced contact center
As a member of the Customer Contact Center, this position is accountable for delivering best-in-class customer service via telephone and electronic channels in a fast-paced, goal driven, multi-media contact center

Job Summary

  • As a member of the Customer Contact Center, this position is accountable for delivering best-in-class customer service via telephone and electronic channels in a fast-paced, goal driven, multi-media contact center.
  • Provide on-going relationship servicing with current customers to maintain goodwill and gain additional business through promotion and cross-selling other bank products and services as appropriate to meet customer requirements and the bank’s profitability goals.
  • Wintrust offers a comprehensive benefit package including medical, dental, vision, life, paid time off, a 401k plan with a generous company match and tuition reimbursement.

Matching Summary

As a member of the Customer Contact Center, this position is accountable for delivering best-in-class customer service via telephone and electronic channels in a fast-paced, goal driven, multi-media contact center.

Salary

Base: $19.00 - $20.00/hour; Bonus/Equity: Annual bonus eligible; Benefits: Comprehensive benefit package

Skills & Requirements

Must-have

  • Customer service via telephone
  • Electronic customer communication
  • Fast-paced contact center
  • Goal-driven environment
  • Cross-functional collaboration
  • Banking processes and procedures

Nice-to-have

  • Entrepreneurial spirit
  • Relationship-focused service
  • Award-winning culture
  • Promote from within culture

Key Requirements

  • 1-3 years directly related experience
  • Banking customer service experience preferred
  • Must attend 5 weeks onsite training
  • Must be eligible to work in the US

Work Rights

Not specified

Tailored Resume

Cover Letter